FAQ

How long does it take before I receive my product?

If you choose same day delivery and the point of delivery is within the Amsterdam city limits you can choose a time of delivery from 1 hour after ordering.

Same day delivery times are between 10.00 and 21.00 hours.

When you choose regular shipping, we are dependent on the mood of the mailman, normally when he is in a good mood, you should receive your product within 2 days.

Is there a warranty on my products?

Each brand has its own warranty policy on their products. If there’s an issue with your product, we will at all times help you to make sure that you receive the warranty you are entitled to.

Can I pick up the products?

Of course, our store is situated in the Magna Plaza on the Nieuwezyds Voorburgwal 182, 1012 SJ in Amsterdam. Our opening times are Monday to Friday from 11.00 to 19.00, except Thursday, when we are open until 21.00. On Sunday we are open from 12.00 to 19.00.

How can I return a product?

Send us an email on hello@baghouse.nl and please let us know why you are returning the product and let us know your bank account. Then we know it is coming. Either send it  to us by mail or drop it off in the store in the Magna Plaza on the Nieuwezyds Voorburgwal 182, 1012 SJ in Amsterdam. As soon as we received the product in good condition, we will refund you and send you a confirmation mail.

Do you charge shipping cost?

We don’t, because we like you! We don’t charge for any form of shipment within the Netherlands. If you return a product and you do it by mail, it is at your cost.

Which methods of payment do you accept?

In our shop you can pay with all major debit and credit cards like VISA, Maestro, MasterCard and American Express.

Online you can also pay with PayPal, Ideal and above mentioned credit cards.

Is my payment safe?

Baghouse payments are protected by the highest standards. You can safely pay your orders.

If I can’t find an item on your site, does it mean you don’t have it?

No, it does not necessarily. It can be that the item you want is available in the shop. So if you want a specific item that you don’t find in our online shop, please send us an e-mail, or give us a call on: 0031(20) 3375593.